The organization, big and small alike are using software solutions to help solve many problems and also to cut costs. Companies are counting on software to help with more productivity and also to reduce expenditure. One such aspect is going paperless, earlier most meetings are it a small internal team meeting to the more extensive board meetings meant large board pack. Not anymore, as there are a lot of board portal software which helps you go paperless, click here to know more. But with any software solution, care should be taken to the software and the company who has created the software opines expert at www.business.com.
It is essential to choose the right service provider apart from considering the features of the software. Below are a few things to consider while selecting the vendor.
Security measures: Board portals are used to store essential and confidential information. So, the software that has this data should be robust and secure. Get proper information on
- All the security features.
- Security standards adopted.
- Data model and where the data is stored.
- Are there servers for backups.
- Based on the answers to these queries and also whether it suffices for your company you will have to evaluate the portal.
Credibility: While evaluating, first and foremost find out how long the company is in the market and later find out how long the software is around. Is this the first and the only product developed by the company or is there other products available in the market by the same company. All these are questions to know more about the sustainability of the business. If you buy a software and the company closes down, and there is no one to address the software glitches, it will turn out to be a loss-making proposition. Always look at a company which you feel will sustain in the coming years.
Customer support: While purchasing any software, careful considerations have to be made on what support options are available to you. Check if they can attend to your query correctly. You can also check:
- The training for their software they offer to customers.
- How many offices they have and especially if it is available in your location.
- Service center details.
- Response time to solve bugs.
- Response time to answer queries.
- What are the modes of support?
Above all do they have enough workforce to handle the support of the product they are selling and also to serve your business efficiently and reliably.
Customer reviews: It is essential to read all the reviews put up by the customers of this product to gauge the general perception of the company as well as the portal. Though there may be some unhappy client reviews, this may be due to various reasons, and some of them may not precisely be due to the product being bad. Look for a vendor who has many reviews and most of them should be okay. Consider the performance and how successful they are in meeting the customer’s need and deliver on the promises.
Ensure you spend time researching and choosing the board portal which best suits your company needs. That decision can turn out to be the most critical decision you will make like a wrong choice can turn out to be very costly.